Privacy Policy

Al Reem Fitness & Wellness is committed to protecting the privacy of visitors and users of its online platform and services. This policy outlines how we collect, use, disclose, and safeguard your information when you use our service or visit our site.

Information We Collect

We collect information to provide our services, manage your account, and improve your experience. The types of information we may collect include:

• Personal Identification Information: Such as your name, physical address, and other contact details you provide when you register for an account, sign up for services like gym access, personal training, classes, nutritional counseling, assessments, therapy, or corporate wellness programs, or fill out forms on our site.
• Health and Fitness Information: Relevant data necessary for providing personalized fitness plans, conducting assessments, offering nutritional counseling, and delivering sports therapy or massage services. This information is collected with your explicit consent.
• Payment Information: Details necessary to process transactions for memberships and services.
• Technical and Usage Information: Information about how you access and use our site and services, including IP address, browser type, device information, pages viewed, and usage patterns. This is collected automatically as you interact with our site.
• Information from Other Sources: We may receive information about you from third parties that provide services on our behalf, such as payment processors, strictly in accordance with this policy and applicable laws.

How We Collect Information

We collect information through various methods:

• Direct Interactions: When you provide it to us through online forms, registration processes, service bookings, or during communications related to our services.
• Automated Technologies: As you navigate our site, information is automatically collected through cookies, analytics tools, and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services, including facilitating your access to gym facilities, scheduling and conducting training sessions, classes, nutritional counseling, fitness assessments, sports therapy, massage services, and corporate wellness programs.
• To process your transactions and manage your account.
• To improve, personalize, and expand our services and the content of our site.
• To understand and analyze how you use our services.
• To communicate with you about your account or services, and to respond to your inquiries.
• To send you information that may be of interest to you, such as updates about our services, promotions, or events, but only where you have provided consent for such communications.
• To protect against fraudulent or unauthorized activity and ensure the security of our services.
• To comply with legal obligations.

Legal Basis for Processing (for users within the European Union/EEA)

We collect and process your personal data only when we have a legal basis to do so. This includes processing data:

• To fulfill a contract with you (such as providing the services you have signed up for).
• When we have your explicit consent (for example, for processing sensitive health data or sending marketing communications).
• When necessary to comply with a legal obligation.
• When it is in our legitimate interests (such as improving our services or preventing fraud), provided your fundamental rights do not override these interests.
• When necessary to protect your vital interests.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with third parties in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, IT support, or service delivery platforms. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We may share aggregated or anonymized demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its users happens over a secure communication channel and is protected with encryption.

Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this privacy policy, or for legally required periods. When your personal data is no longer necessary, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate personal data.
• The right to request the erasure of your personal data ("right to be forgotten").
• The right to object to the processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to request data portability (receiving your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the address provided below.

Cookies

Our site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Third-Party Websites

Users may find content on our site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. These sites and services have their own privacy policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data without verifiable parental consent, we will take steps to remove such information.

Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. When we do, we will indicate this on our online platform. We encourage users to frequently check for any changes to stay informed about how we are protecting the personal information we collect.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: